Shipping policy
Shipping Policy (ready to paste):
Shipping Policy
KSMT Media Productions is a production services company. Most deliverables are provided digitally and are not physically shipped. This policy covers both digital delivery and any physical materials provided as part of a project.
Digital Delivery
Final cuts, raw footage, project files, and other digital deliverables are provided via secure download link, cloud transfer (e.g., Google Drive, Dropbox, WeTransfer), or other agreed-upon electronic method. Delivery timelines are outlined in the individual project agreement or statement of work.
Physical Media
If a project includes physical deliverables (e.g., hard drives, USB drives, printed materials, or promotional merchandise), the following applies:
- Processing time: [X] business days from project completion or order confirmation
- Shipping method: [Standard / Expedited via USPS, UPS, or FedEx]
- Shipping costs: Calculated at checkout or specified in the project agreement
- Domestic shipping: Typically arrives within [X–X] business days
- International shipping: Typically arrives within [X–X] business days; customer is responsible for any customs fees or import duties
Lost or Damaged Items
KSMT Media Productions is not responsible for items lost, delayed, or damaged in transit once handed to the carrier. Claims for lost or damaged physical media should be directed to 60secondsent@gmail.com within [X] days of expected delivery.
Questions
For shipping or delivery questions, contact 60secondsent@gmail.com